Returns & Exchanges

Return and Exchange Policy

At Pick & Pay, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer the following return and exchange policy:

Returns:

• You can return your purchase within [20] days from the date of delivery.
• Items must be unused, in their original condition, and with all tags and packaging intact.
• To initiate a return, please contact our customer service team at [email address] with your order number and the reason for your return.
  
• Refunds will be issued to your original payment method. Please note, that shipping fees are non-refundable unless the item was defective or incorrect.

Exchanges:

• We offer exchanges for items of equal or lesser value. If you would like to exchange an item, please contact our customer service team.
• You will be responsible for shipping costs when returning the original item unless the exchange is due to a mistake on our part.

Non-returnable Items:

• Sale or clearance items
• Items marked as final sale

Damaged or Defective Items:

• If your item arrives damaged or defective, it will not be exchanged.
  

Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to an error on our part.